Shipping policy

 

FREE SHIPPING IN GERMANY We offer free standard shipping for orders shipped withing Germany on purchases of €80 or more.

 

FREE INTERNATIONAL SHIPPING We offer free standard shipping for orders shipped within Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden on purchases of €120 or more.

 

Shipping Policy:

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policies below.

Processing Time:

Orders are typically processed within 1-4 business days. During peak times or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Times:

Shipping costs are calculated at checkout based on your location and selected shipping method. Delivery times vary by destination. Please review the list below, noting that the estimated arrival times provided are approximate and cannot be guaranteed by us or the delivery company:

 

International Shipping:

We currently ship to select countries outside Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. 

Shopping to Andorra, Monaco and San Marino:

International customers are responsible for any customs fees, taxes, or import duties that may apply.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package's progress.

Lost or Delayed Shipments:
If your order is delayed or does not arrive within the expected timeframe, please contact our customer service team at contact@soulpipa.com so we can assist you.

Failed Delivery Situation:

Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and we understand that there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.

• We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.

• If you find that your order information is wrong, please contact us at contact@soulpipa.com with your order number and correct information before the order is shipped out, and as soon as possible.

Additional Information:

• Unexpected delays during transit may happen due to peak seasons, extreme weather, strikes, and public holidays. We appreciate your patience and understanding in advance.

• With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.

• APO/FPO/DPO addresses in all countries are not supported. Please fill in an alternative address when you place an order.

Please kindly note that you might need to pick up your package from your regional post office. Thank you for your patience and understanding! 

For further questions, feel free to reach out at contact@soulpipa.com. We’re here to help ensure a smooth delivery experience!